Shipping policy

Last Updated: November 12, 2026

At ShopAtKeepsakeShop, we are committed to providing a smooth and reliable shipping experience. We offer standard shipping throughout the United States for our furniture and home furnishing products, including Chairs, Sofas & Couches, Frames & Bases, and other related furniture.

1. Shipping Coverage

We currently ship to customers within the United States.

Orders are shipped to the delivery address provided during checkout. Please make sure your shipping information is accurate and complete to avoid delivery delays.

2. Shipping Costs

We offer the following standard shipping rates:

  • Orders of $150 or more: Free standard shipping.

  • Orders under $150: A flat shipping fee of $7.95.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

3. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Our order processing days are Monday through Friday, excluding U.S. public holidays.

Please note that processing time refers to order verification, preparation, and packaging before shipment. Orders placed on weekends or public holidays will begin processing on the next business day.

4. Shipping and Delivery Time

After an order has been shipped, the estimated standard delivery time is 3–7 business days.

Delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

The estimated total time from order placement to delivery is approximately 4–10 business days, excluding weekends and public holidays.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

You can use the tracking details to check your shipment status and follow its delivery progress.

Please allow some time for tracking information to become active after the carrier receives your package.

6. Shipping Delays

Although we work to ensure timely delivery, unexpected delays may occasionally occur due to severe weather, carrier disruptions, high shipping volumes, holidays, or other unforeseen circumstances.

Delivery dates are estimates and are not guaranteed. We appreciate your patience and understanding if delays occur.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist with corrections before your order is processed or shipped.

Once an order has been shipped, address changes may no longer be possible.

8. Contact Us

If you have questions about shipping, order processing, or delivery, please contact our customer service team:

  • Brand: ShopAtKeepsakeShop

  • Email: info@shopatkeepsakeshop.us

  • Phone: +1 (773) 273-1727

  • Address: 1539 N Massasoit Ave, Chicago, IL 60651-1126, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

Thank you for shopping with ShopAtKeepsakeShop. We appreciate your trust and look forward to serving you!