Refund policy

Last Updated: November 12, 2026

At ShopAtKeepsakeShop, customer satisfaction is important to us. We want you to feel confident when shopping for furniture and home furnishings. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, products must meet the following conditions:

  • Items must be unused and unassembled.

  • Products must remain in their original condition without damage or signs of use.

  • Original packaging, hardware, accessories, and included components should be retained where applicable.

  • Items must be clean and suitable for return inspection.

We reserve the right to refuse returns that do not meet these conditions, subject to applicable consumer protection laws.

2. How to Request a Return

To start a return, please contact our customer service team within 30 days of receiving your order.

Please provide the following information:

  • Your order number.

  • The product name or details.

  • The reason for your return.

  • Photos of the product, if applicable.

Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send products back before receiving return authorization and instructions from our team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased due to our error, please contact us within 7 days of delivery.

To help us review the issue, please provide your order number, a description of the problem, and clear photos showing the affected product or packaging.

After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.

For confirmed issues caused by our error, you will not be charged additional return shipping costs.

4. Return Shipping Costs

For returns due to personal preference, change of mind, or ordering the wrong product, customers are responsible for the return shipping costs.

For items confirmed to be damaged, defective, or incorrectly shipped due to our error, ShopAtKeepsakeShop will cover the applicable return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from our error.

5. Refund Processing

Once your returned item is received and inspected, we will notify you of the return review result.

If your refund is approved:

  • Refunds will be issued to the original payment method.

  • Processing generally takes 5–10 business days after approval.

  • The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If a return is not approved, we will contact you with an explanation.

6. Exchanges

We may offer exchanges for eligible products, subject to product availability.

If you would like to exchange an item, please contact us before sending it back. Our customer service team will explain the available options and applicable procedures.

7. Non-Returnable Situations

Returns may not be accepted for products that:

  • Have been used, assembled, or damaged after delivery for reasons not attributable to us.

  • Are missing essential components, hardware, or accessories.

  • Are returned without prior authorization.

  • Do not meet the applicable return conditions.

These restrictions do not affect any return or refund rights that cannot legally be excluded under applicable law.

8. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

  • Brand: ShopAtKeepsakeShop

  • Email: info@shopatkeepsakeshop.us

  • Phone: +1 (773) 273-1727

  • Address: 1539 N Massasoit Ave, Chicago, IL 60651-1126, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing ShopAtKeepsakeShop. We appreciate your trust and the opportunity to serve you!