Privacy policy

Last Updated: November 12, 2026

At ShopAtKeepsakeShop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse our products, or make a purchase.

By using our website, you acknowledge the practices described in this policy, subject to applicable privacy laws.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

When you place an order, contact us, or subscribe to our communications, we may collect:

  • Full name.

  • Billing and shipping addresses.

  • Email address.

  • Phone number.

  • Order details and purchase history.

  • Other information you voluntarily provide.

Payment Information

When you make a purchase, payment information is processed through third-party payment providers. We do not directly store complete credit or debit card details on our website.

Technical and Usage Information

We may automatically collect certain information when you browse our website, including:

  • IP address.

  • Browser type and device information.

  • Operating system.

  • Pages visited and browsing activity.

  • Website access times and referring URLs.

  • Cookies and similar tracking technologies.

2. How We Use Your Information

We use the information collected for legitimate business and operational purposes, including:

  • Processing and fulfilling customer orders.

  • Arranging shipping and delivery.

  • Sending order confirmations and shipping updates.

  • Providing customer support.

  • Managing returns, refunds, and exchanges.

  • Improving our website, products, and shopping experience.

  • Preventing fraud and protecting website security.

  • Sending promotional communications where permitted by law.

  • Meeting legal, regulatory, and business obligations.

3. How We Share Your Information

We may share relevant personal information with trusted third parties when necessary to operate our business and provide services.

These parties may include:

  • E-commerce Platforms: To host and operate our online store.

  • Payment Providers: To securely process payments and refunds.

  • Shipping Companies: To deliver orders and provide tracking information.

  • Analytics Providers: To understand website traffic and improve performance.

  • Marketing Partners: To support advertising and promotional activities where permitted.

  • Legal and Regulatory Authorities: When disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information for monetary consideration. We may allow certain third-party technologies to collect information for analytics or advertising purposes, subject to applicable privacy laws and your available privacy choices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and understand visitor activity.

These technologies may help us:

  • Remember shopping cart contents and preferences.

  • Maintain website security and functionality.

  • Analyze website traffic and performance.

  • Support advertising and marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

For more details, please review our Cookie Policy.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, business operations, legal compliance, and dispute resolution.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information, including:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate information.

  • The right to request deletion of certain personal information.

  • The right to obtain a copy of certain personal information.

  • The right to opt out of certain targeted advertising or personal information sharing activities where applicable.

  • The right not to receive discriminatory treatment for exercising your privacy rights.

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing your request.

8. Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies and data collection practices.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before providing personal information.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

  • Brand: ShopAtKeepsakeShop

  • Email: info@shopatkeepsakeshop.us

  • Phone: +1 (773) 273-1727

  • Address: 1539 N Massasoit Ave, Chicago, IL 60651-1126, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

Thank you for trusting ShopAtKeepsakeShop. We are committed to handling your personal information responsibly and transparently.