Last Updated: November 12, 2026
At ShopAtKeepsakeShop, we understand that plans may change after placing an order. We aim to make the cancellation process simple and transparent. Please review our policy below before submitting a cancellation request.
1. Cancellation Requests
Customers may request to cancel an order before it has been processed or shipped.
To request a cancellation, please contact our customer service team as soon as possible and provide your order number and relevant order details.
We will review your request and confirm whether the cancellation can be completed.
2. Orders That Have Already Been Processed
Once an order has entered processing, been packed, or been handed over to the shipping carrier, cancellation may no longer be possible.
If your order has already shipped, you may need to receive the package and submit a return request in accordance with our Return & Refund Policy.
3. Refunds for Canceled Orders
If a cancellation request is approved after payment has been received, the refund will be issued to the original payment method.
Refund processing generally takes 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
4. Order Changes
If you need to update your shipping address, contact information, product selection, or other order details, please contact us as soon as possible.
Changes can only be made before the order has been processed or shipped. We will do our best to accommodate your request, but changes cannot be guaranteed.
5. Orders Canceled by ShopAtKeepsakeShop
We reserve the right to cancel an order when necessary, including situations involving:
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Payment authorization or verification issues.
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Incorrect pricing or product information.
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Product unavailability or inventory issues.
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Suspected fraudulent or unauthorized transactions.
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Incomplete or inaccurate shipping information that prevents order fulfillment.
If an order is canceled after payment has been collected, any applicable refund will be issued to the original payment method.
6. Contact Us
For order cancellations or modification requests, please contact us using the information below:
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Brand: ShopAtKeepsakeShop
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Email: info@shopatkeepsakeshop.us
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Phone: +1 (773) 273-1727
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Address: 1539 N Massasoit Ave, Chicago, IL 60651-1126, United States
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Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
Please include your order number in your message so we can assist you more efficiently.
Thank you for choosing ShopAtKeepsakeShop. We appreciate your understanding and support!